Privacy Policy

Effective Date: December 2024

1. Introduction

Airloom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memory sharing platform and tribute creation services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, password
• Profile Information: Full name, relationship to tribute recipients
• Tribute Information: Recipient names, birth years, personal descriptions
• Content: Personal stories, memories, photos, voice recordings
• Communication Data: Messages, comments, and interactions

2.2 Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

2.3 Children's Information

We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

3. How We Use Your Information

3.1 Service Provision

• Create and manage your account
• Process tribute creation and memory sharing
• Enable collaboration features
• Provide customer support

3.2 AI Processing

• Story Generation: We use Anthropic Claude AI to generate personalized stories from your memories
• Content Analysis: We use OpenAI and Claude AI to analyze emotional quality, themes, and writing quality
• Text Correction: We use OpenAI to improve grammar and writing style
• Personalization: AI creates personalized questions and content suggestions

3.3 Marketing Communications

• Product Updates: Information about new features and improvements
• Service Announcements: Important updates about our platform
• Educational Content: Tips and guides for creating better tributes
• Promotional Offers: Special deals and discounts (with your consent)

3.4 Legal Basis for Processing (GDPR)

• Consent: You provide explicit consent for AI processing
• Contract Performance: Processing necessary for service delivery
• Legitimate Interest: Improving our services and user experience

4. Information Sharing and Disclosure

4.1 Third-Party AI Services

We share your content with:

• Anthropic Claude: For story generation and content analysis
• OpenAI: For text correction and content analysis

These services process your data according to their privacy policies.

4.2 Service Providers

• Supabase: Database and authentication services
• Cloud Storage: Media file storage and processing
• Analytics Providers: Usage and performance analytics

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure data centers

6. Your Rights and Choices

6.1 Access and Portability

• Request a copy of your personal data
• Export your memories and content

6.2 Correction and Updates

• Update your account information
• Correct or modify your content

6.3 Deletion

• Delete your account and associated data
• Remove specific memories or content

6.4 AI Processing Controls

• Opt out of AI analysis for specific content
• Request deletion of AI-processed data
• Withdraw consent for AI processing

6.5 Marketing Communications

• Opt out of marketing emails at any time
• Unsubscribe from specific types of communications
• Update your communication preferences

6.6 Data Retention

• We retain your data while your account is active
• Deleted data is removed within 30 days
• Some data may be retained for legal compliance

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze usage patterns
• Provide personalized experiences

You can control cookie settings through your browser.

9. Children's Privacy (COPPA)

10. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.

12. Contact Us

13. Data Protection Officer